MassaPro´s Automatic Speech Recognition delivers 99% accuracy and effortlessly scales to handle any call volume without adding staff, seamlessly adapting to peaks, promotions, or sudden surges in traffic. By integrating historical insights with carefully crafted, brand-aligned speech patterns and sensibilities, it generates human-like voice prompts and responses that free up valuable human resources while perfectly representing your company. Customize recognition with exceptional precision—tuning confidence scores, intents, customer journeys, and multi-lingual support—to engage every caller in a way that's tailored to both their needs and your business objectives.